About

Aymen Khalfaoui

IT Service Management and cybersecurity expert. More than 15 years of experience in digital transformation, cybersecurity and IT service management within European institutions and international companies.

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Areas of expertise

Areas of expertise

Recognised expertise in the critical fields of IT and cybersecurity.

Cybersecurity & governance

  • IT security governance
  • Risk management and assessment
  • Data protection (GDPR)
  • Security audit and compliance
  • Security policies and procedures

IT Service Management

  • ITIL 4 and best practices
  • IT service transformation
  • Process optimisation
  • Incident and problem management
  • Continual service improvement

Leadership & management

  • Leading technical teams
  • Training and development
  • Mentoring and coaching
  • Change management
  • Strategic communication

Compliance & audit

  • Internal and external audit
  • Risk assessment
  • Regulatory compliance
  • Certification processes
  • Reporting and documentation

Career

Career

A steady progression towards excellence in cybersecurity and ITSM.

  1. LISO (Local Information Security Officer)

    European Commission

    Leading the implementation and oversight of IT security policies, risk management and compliance initiatives.

  2. IT Director

    Public sector

    Improving service delivery, transforming operations and leading high-performing teams following ITIL and Agile standards.

  3. Senior Manager

    Private sector

    Turning under-performing contracts into profitable, efficient and compliant services while ensuring business continuity.

  4. IT consultant & trainer

    Freelance

    Training and mentoring in ITIL and Agile practices to raise operational maturity and service excellence.

Certifications

Certifications

Recognised certifications that attest to this expertise.

ITIL 4 MasterAxelos
ITIL 4 Managing ProfessionalAxelos
PRINCE2 CertifiedAxelos
Scrum Master / Scrum Coach / Scrum TrainerScrum Alliance
ISO/IEC 27032 – Lead Cybersecurity ManagerISO/IEC
ISO 27001 Lead AuditorIndependent Global Certification
Information Security Certification – Security Governance & ComplianceUniversity of California, Irvine
Managing Risk in the Information AgeHarvard – Executive certification
Executive MBASolvay Brussels School of Economics & Management (ULB)
Financial Services Technology & Cybersecurity Expert
DPO – Data Protection OfficerData Protection Institute

Let’s work together

Have a cybersecurity or ITSM project? Let’s discuss how this expertise can contribute to your organisation’s success.

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